Privacy Policy

Last Updated: March 2026

INTRODUCTION

East Brainerd Dentistry Holdings LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us when you visit our website or interact with our services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use any related services (collectively, the “Site”).

By accessing or using the Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information about you in several ways, including:

Personal Information

Personally identifiable information that you voluntarily provide when filling out forms, requesting appointments, or contacting us, including:

Name
Email address
Phone number
Mailing address
Any information you choose to provide through forms or communications

Providing this information is voluntary, but not providing it may limit your ability to use certain features of the Site.

Automatically Collected Information

When you access our website, certain information may automatically be collected, including:
IP address
Browser type
Device information
Operating system
Access times
Pages viewed before and after visiting the Site

This information helps us understand how visitors use our website and improve the user experience.

Mobile Device Information

If you access the Site from a mobile device, we may collect limited device information such as:

Device type
Mobile operating system
Device identifiers

2. How We Use Your Information

We may use the information collected about you to:

Schedule and manage dental appointments
Respond to inquiries and customer service requests
Send appointment reminders or confirmations
Provide updates regarding services or office information
Improve website functionality and user experience
Analyze usage trends and improve user experience
Prevent fraud and protect the security of our systems
Comply with legal obligations

3. SMS Communication & Opt-In Details

By providing your phone number and opting in through our website, forms, or other communication channels, you consent to receive non-marketing text messages from East Brainerd Dentistry Holdings LLC related to:

Appointment scheduling and confirmations
Appointment reminders
Follow-up care instructions
Customer support communication

Message frequency may vary depending on your interaction with our office.

Standard message and data rates may apply based on your mobile carrier.

You may opt out of SMS communications at any time by replying STOP to any message you receive from us.

For assistance, reply HELP or contact us directly.

Marketing and Promotional Messages (Separate Opt-In)

Separately, if you opt in to marketing messages, you may receive promotional text messages from East Brainerd Dentistry Holdings LLC. These messages may include:
Special offers and discounts
Seasonal promotions
New service or treatment announcements
Practice news and updates
Marketing and promotional messages require a separate, optional consent and are not a condition of receiving care or using our services. You may opt out of promotional messages at any time by replying STOP, without affecting any transactional or appointment-related messages you have agreed to receive.

4. Sharing of Information

We may share your information in the following situations:

Website hosting providers
Marketing platforms
CRM systems
Appointment scheduling tools
SMS messaging platforms

These third parties are required to maintain the confidentiality of your information.

Legal Requirements

We may disclose your information when required to do so by law or when necessary to protect our rights, property, or safety.

5. Mobile Information Sharing Statement

We respect your privacy regarding mobile communications.
‍No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
‍Information sharing with subcontractors in support services (such as customer service or messaging platforms) is permitted only as necessary to provide services.
All other use of mobile information excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Cookies & Tracking Technologies

We may use cookies, tracking pixels, and similar technologies to:

Improve website performance
Understand visitor behavior
Enhance user experience

Most browsers accept cookies by default. You may modify your browser settings to decline cookies; however, this may affect website functionality.

7. Data Security and Handling

We implement reasonable administrative, technical, and physical security measures to protect your personal information.

While we take appropriate measures to safeguard your data, no electronic transmission over the internet or storage system can be guaranteed to be 100% secure.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. User Rights and Choices

You have the right to:

Request access to the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your personal data where applicable
Opt out of communications at any time

To exercise these rights, please contact us using the contact details below.

9. Third-Party Websites

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those external websites and encourage you to review their policies before providing personal information.

10. Children's Privacy

We do not knowingly collect or solicit information from children under the age of 13. If we become aware that such information has been collected, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date

12. Contact Information

If you have questions regarding this Privacy Policy, please contact:

East Brainerd Dentistry Holdings LLCPhone: 423-892-8169Address:8190 E Brainerd RoadChattanooga, TN 37421

We may also use collected information for internal analysis and business operations.

PRIVACY NOTICE